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Terms and Conditions


Here's all the small print you need to give you confidence when making a purchase at We think we've got everything covered in our terms and conditions, but if you've got any additional questions and queries you can get in contact with us via our Contact Us page.

The terms and conditions below apply to the use of the website, and by placing an order with us you are agreeing to accept them.

Remember that sometimes we may make changes to our service and systems, if this happens we'll update these terms and conditions so make sure you check them regularly.

By visiting, you are accepting and consenting to the practices described in the Terms and Conditions. website(s) (our "Site" or "Sites") and related services are made available to you pursuant to the following Terms and Conditions.  We may modify the Terms and Conditions from time to time, and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified Terms and Conditions.

For those persons wishing to use our services, they must read and agree to be bound by our policies relating to those services.  In particular, we draw your attention to our Privacy Policy.  If you are under 18, you must let your parent or guardian know about's terms and conditions before you register to use this Site or any of this Site's services.

Please read the Terms and Conditions and check back often. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using the Site.


When you submit an order using our website we will follow the procedures detailed below:

  • We will take your payment as soon as your card details have been processed or at the time of dispatch.
  • You will receive a confirmation e-mail as an acknowledgement of your order within one hour. This e-mail does not constitute acceptance of your order by us.
  • Acceptance of your order and the formation of the contract between you and us will take place when we despatch the goods to you.
  • All orders are subject to acceptance and product availability.
  • In the unlikely event that we are unable to fulfil your order, we will make contact via email as soon as possible.
  • In the unlikely event that we cannot place an order for you, any monies paid will be refunded to you as soon as possible and at the latest within 14 days.
  • In times of high demand timings may change, please refer to 'Ordering Information' page for the latest details.
  • You must agree that all information provided when you complete your order is true and accurate and that all credit / debit card details provided through the website are in your own name. Fraudulent use of credit / debit cards will mean that we pass your details to the relevant crime prevention authorities for investigation.
  • We reserve the right to cancel your order at any time up to the point of dispatch if we discover an error in the pricing displayed.


We accept payment via PayPal and by the following credit and debit cards: 
Visa, Mastercard, Maestro, Delta and Electron. Credit cards are processed by PayPal.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us we will not be liable for any delay or non-delivery.

HIXXYSOFT.COM is a trading name of HixxySoft Ltd, Unit L4, Commerce Park, Marshall Way, Frome, Somerset, BA11 2FB. Registered in England and Wales 10561893. VAT number 259360190.


All prices listed on are correct at the time the information is placed, however, we reserve the right to change the price of products at any time and to cancel an order at any time up to the point of delivery. All prices include VAT at the current UK rate.


You may request cancellation of your order at any time up to the point we prepare your order for despatch. You can do this by emailing us through our Contact Us page or to

Please ensure you provide us with your name, address including postcode, the product ordered and your Order ID from your confirmation e-mail.

If you wish to return your products once they've been received, please contact us first by email. Then return ideally with your order number and note saying reason for return.

We may at our discretion cancel your order up until the point of delivery if we find a pricing issue, believe fraudulent activity has occurred, believe a customer is using a mail forwarding service or an address masking service.



Our 100% Satisfaction Guarantee applies to all products purchased through our website. If you require an exchange or refund, all we ask is that you return your items to us, in a perfect condition and with their original packaging within 30 days of receipt.

On Sale items we do ask you to return any goods for exchange within 30 days of receipt, as this will ensure you receive your replacement goods at Sale prices. You may exchange any item for an alternative.

For faulty goods or goods sent in error, please let us know the cost of returning the item – this will be reimbursed. For non-faulty goods you are expected to bear the cost of return.