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Customer Service

HixxySoft offer Free UK Delivery on all items, all of the time, however large or small the order. All small items are sent by first class post. Everything thicker than 2.5cm is sent by second class. Some selected items are sent by courier. We aim to get orders out within 1 working day, but will let you know by email if this is not going to be the case. At busy periods – Mondays, bank holidays, Christmas and when we have a Sale, service may take 2-3 days.

HixxySoft aim to have everything in stock all of the time. However, it is always hard to predict what we will sell, especially when the experts on TV can pick or ignore any new product from a given collection an make everybody want the same product at the same time. In the event of no stock, we will let you know when you will receive your order. We aim to show on our website when items are out of stock, and how long until they come back in.

If we are unable to fulfil your order due to an item being discontinued, we will refund this part of your order.

HixxySoft comply with all UK laws including the Distance Selling Regulations, and as such you are able to return any product for refund up to 28 days after the date of receipt. We offer a no quibble refund or replace service as preferred by our customers.